A comprehensive approach to your success

Onboarding is arguably the most important step in your change management journey. Successful onboarding clears a path to successful outcomes in your email transformation.

This is why the Stensul success team provides the support, enablement, and training you need to implement Stensul effectively, and integrate with your existing systems (ESP/MAP, Workflow, and more). Above all, our team will help drive process adoption that is a critical part of realizing the value of the platform.

Later, our ongoing partnership ensures your momentum continues as you test new use cases, adopt best practices, and build centers of excellence.

Our team is here to ensure that Stensul works for your unique business!

Working with the world's best brands

Transform the way you look at email

Creation efficiency

Current/future state: workflow mapping and time spent
Implementation guidance for maximum time savings
Team training
Ongoing platform support

Strategic Operations

Identify areas for strategic operations initiatives
Consult on implementing key practices, including accessibility, Dark Mode, and mobile optimization
Ensure rendering quality and robustness of email components
Ensure pre-sales KPIs, goals, and targets are hit

Optimized Performance

Identify metrics and KPIs to be used to measure email program value
Partner on creating KPI reporting to measure ROI
Strategize on KPI performance and goals in regular business reviews

Onboarding foundation for success

Align

Measure twice, cut once. We’ll establish goals, owners, cadences and timelines.

Integrate

Stensul is better when it’s doing the work for you. We’ll gather credentials and connect Stensul to your sending, workflow and collaboration platforms.

Enable

The student becomes the master. We’ll make you a Stensul expert with training sessions and then apply your knowledge as you map your process to the platform.

Build & Test

If you build it, the agility will come. We’ll translate your email design system into Stensul prior to you testing your email creation workflow from end to end.

Transition

3…2…1…liftoff! We’ll work with you on your first production send before preparing you and your Customer Success Manager for the next stage of your journey to Strategic Operations and Optimized Performance.

The services we offer

Customer onboarding

Help you achieve initial success as soon as possible
Customer Admin certification to help maximize the value of your investment in Stensul
End User training and documentation

Email rebrand/redesign

Build new brands in your Stensul instance
Support email redesign projects and new template and layout initiatives
Training for users on updated Templates and Modules

ESP/MAP integration

Take full advantage of the Stensul integration with your ESP/MAP
ESP/MAP migration support and services
Maximize the use of your ESP/MAP

Don’t see what you need? Drop us a line and let us know. We’re always available to scope customer projects.

Customer success

Relationships that Work

How our customers have found email success with the support of our Customer and Solutions Success teams.

“While the tool is intuitive and easy to understand once we’ve been trained, customer support is amazing and has been with us every step of the way to figure out solutions and help us utilize the tool as much as possible.”

Head of email marketing

Financial Information and Business Media company

The customer service at Stensul is amazing – you are always quick to jump in and help with any issue you find. I can tell that Stensul truly values its clients and is working to create the best product in the space”

Marketing Operations Manager

Leading online university